Terms and conditions

1) DEFINITIONS

The expression "online sales contract" means the purchase and sale contract relating to the Supplier's tangible movable assets, stipulated between them and the Buyer as part of a remote sales system via telematic tools, organized by the Supplier.
The expression "Buyer" means the consumer, a natural person who makes the purchase, referred to in this contract, for purposes not related to any commercial or professional activity carried out.
The expression "Supplier" means the person who carries out the sale of the goods covered by this contract. 

2) IDENTIFICATION AND OBLIGATIONS OF THE PARTIES
Supplier:
The goods covered by these general conditions are offered for sale by Harris Shoes 1913 s.r.l. with registered office in via G.Falcone,4 registered with the Florence Chamber of Commerce under no. 417063 in the Company Register, tax code and VAT number no. 04098090485

Buyer:
He expressly declares that he is making the purchase for purposes unrelated to his commercial or professional activity and undertakes not to trade in what has been purchased. 

3) OBJECT AND CONCLUSION OF THE CONTRACT
With this contract, respectively, the Supplier sells and the Buyer purchases remotely via electronic means only the tangible movable goods indicated and offered for sale on this site.
The contract between the Supplier and the Buyer is concluded exclusively through the internet through the Buyer's access to the address of this site, where, by following the procedures indicated, the Buyer will formalize the proposal for the purchase of the goods offered for sale.
The purchase contract is concluded with an irrevocable order by the Buyer with the completion and online submission of the order form, which will be displayed on the printable order summary web page, which contains the details of the orderer and the order, the price of the goods purchased and the shipping costs, the payment methods and terms, and the address where the goods will be delivered. When the Supplier receives the order from the Buyer, it will send a confirmation e-mail and/or display a printable web page confirming and summarizing the order, which will also include the data entered by the buyer in the order form. The contract is considered perfected and effective between the parties only with the execution of the order and the issuing of the relevant invoice, the Supplier having the possibility, up to that moment, to refuse the order. The sales invoice will be issued by Harris Shoes 1913 s.r.l. in paper form and inserted inside the package containing the ordered products. 

4) PAYMENT AND REFUND METHODS
The Supplier only accepts advance payment for the products ordered via the main credit cards (Mastercard and Visa circuits) and PayPal. Credit card data is managed directly by IW Bank or by other banks specialized in managing online payments; PayPal data is managed directly by PayPal. The information is encrypted using latest generation encryption systems which prevent its use by third parties and is sent directly to the bank. The Supplier reserves the right to make a request to the card-issuing bank to verify the authenticity of the card's ownership or to PayPal in the event of problems. At the end of this verification, in the event of a positive outcome, we will proceed with the procedure to conclude the contract and deliver the order placed, if there are no further impeding elements. Any refund to the Buyer, if he is entitled to it, will be credited by reversing the payment by credit card or PayPal, within 30 days at the latest. from the date on which the Supplier became aware of the cause that generates the right to reimbursement. 
In the event of returns of products purchased on sale, there is no possibility of refund, but a voucher for the same amount will be issued which can be spent on the site for future orders.

 

5) DELIVERY TIMES AND METHODS
The Supplier will deliver the products ordered via couriers: Poste Italiane, FedEx, UPS, DHL, GLS Executive, SDA, BRT. Order processing times may vary, from the day of the order to a maximum of 14 working days, within which the invoice will be issued and the order will consequently be accepted, with the start of its execution. In the event that the Supplier is not able to ship within said deadline, prompt notice will be given via e-mail to the Buyer, indicating the deadline within which the order will be processed. Delivery times may vary depending on the country of destination and other factors not directly controllable by the Supplier and not attributable to it. 

6) SHIPPING AND DELIVERY COSTS
The Supplier ships with the DDP (Delivery Duty Paid) formula to EC countries, therefore in these destinations the goods will arrive directly at the indicated delivery location without having to pay additional sums compared to what has already been paid when the order was sent. For all other countries the DDU (Delivery Duty Unpaid) formula is used, so the courier may present itself with a separate invoice requesting payment of duties and taxes requested by the local authorities. The Buyer who resides in a country not part of the EC is advised to find out about local taxes and duties before placing an order with the Supplier. 

7) GOODS INSURANCE AND SUPPLIER LIABILITY
The Supplier insures the products against theft and accidental damage from the moment of delivery to the courier until they reach their destination. The Supplier, therefore, is not required to replace or credit material that has been tampered with, damaged or lost during transport. 

8) PRICES
All sales prices of the products displayed and indicated on this website are expressed in euros (€) and constitute an offer to the public pursuant to art. 1336 of the Civil Code, are inclusive of VAT and any other tax regarding delivery within the territory of an EC country. For deliveries to non-EC countries, as specified in point 6), the courier may request additional amounts from the Buyer for local taxes and duties. Shipping costs will be indicated and calculated in the purchase procedure before the Purchaser submits the order and also contained in the web page summarizing the order placed. The prices indicated for each of the goods offered to the public are valid until the order is submitted and indicated on the order summary web page. Therefore, prices and conditions may be changed by the Supplier at any time and for the Buyer what appears on the order summary web page will be valid. 

9) AVAILABILITY OF PRODUCTS
The Supplier ensures the processing and fulfillment of orders without delay via the electronic system used. If an order exceeds the quantity existing in the warehouse, the Supplier, via e-mail, will communicate the waiting times to obtain the chosen good, asking whether it intends to confirm the order or not, in which case a refund will be made. The Supplier's IT system confirms the registration of the order as soon as possible by sending the user a confirmation by email, which does not produce any legal obligation, as it is a simple summary of the order. 

10) LIMITATIONS OF LIABILITY
The Supplier assumes no responsibility for disservices attributable to force majeure, in the event that it is unable to execute the order within the times established by the contract. The Supplier cannot be held liable towards the Buyer, except in the case of willful misconduct or gross negligence, for disservices or malfunctions connected to the use of the Internet outside of its control or that of its sub-suppliers. Furthermore, the Supplier will not be responsible for damages, losses and costs suffered by the Buyer following failure to execute the contract for reasons not attributable to him, the Buyer having the right only to a full refund of the price paid. The Supplier assumes no responsibility for any fraudulent or illicit use that may be made by third parties of credit cards when paying for the purchased products, if it demonstrates that it has adopted all the ordinary precautions possible at the time and on the basis of ordinary diligence. 

11) LIABILITY FOR DEFECT, PROOF OF DAMAGE AND COMPENSABLE DAMAGES: THE SUPPLIER'S OBLIGATIONS
The Supplier cannot be held responsible for the consequences resulting from a defective product if the defect is due to the conformity of the product, to a mandatory legal rule or to a binding provision, or if the state of scientific and technical knowledge, at the time in which the manufacturer put the product into circulation, did not yet allow the product to be considered as defective. No compensation will be due if the injured party was aware of the product defect and the resulting danger and nevertheless voluntarily exposed himself to it. In any case, the injured party will have to prove the defect, the damage and the causal connection between the defect and the damage. The injured party may request compensation for damages caused by death or personal injury or by the destruction or deterioration of something other than the defective product, provided that it is of a type normally intended for private use or consumption and thus mainly used by the injured party. Damage to things referred to in art. 123 of the Consumer Code will, however, be compensable only to the extent that it exceeds the sum of three hundred and eighty-seven euros (387 euros). 

12) GUARANTEES AND ASSISTANCE METHODS
The Supplier is liable for any proven fault or defect in the product attributable to him provided that such fault or defect has been reported by registered mail. at Harris Shoes 1913 s.r.l. via G. Falcone, 4 Fucecchio (FI) or sent via fax to no. +39 0571242726, or sent via email to the address e-commerce@calzoleriaharris.it within eight days of delivery. The report is not necessary if the seller has recognized the existence of the defect or has hidden it.

Crocodile products

  1. Uniqueness of the Scales: Crocodile or alligator scales are irregular and unique in each specimen. 

    This makes each product made with this leather absolutely unique.

  2. Value and Authenticity: The irregularity and diversity of the scales are not a defect, but a distinctive sign of authenticity and value. 

    Products made from real crocodile leather stand out precisely for these characteristics.

  3. Variation in the Shape of Scales: The shape of the scales varies from rounder to more square, depending on the part of the skin used. 

    This depends on the specific area of ​​the animal's body from which the skin was taken.

  4. Complete Use of the Animal: Unlike more uniform leathers such as calfskin, crocodile leather tends to be used in processing 

    every part of the animal. This results in a variety of textures and patterns depending on the area of ​​the body used.

  5. Differences between Products: Each crocodile leather product may have differences due to the unique nature of the leather. 

    This means that every pair of shoes, bag or accessory will be one of a kind.

13) BUYER'S OBLIGATIONS
The Buyer undertakes to pay the price of the purchased good in the times and ways indicated in the Contract. The Buyer undertakes, once the online purchase procedure has been completed, to print and keep the web page containing the order data. The information contained in this contract has, moreover, already been viewed and accepted by the Buyer, who acknowledges this, as at the time of finalizing the order a reference to this web page is shown. 

14) RIGHT OF WITHDRAWAL
the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to provide reasons and without any penalty, within 14 (fourteen) days from the date of receipt of the products. To exercise the right of withdrawal, we kindly ask you to first contact customer service at e-commerce@calzoleriaharris.it. You will receive authorization to proceed with the return and all necessary instructions.
The exchange or return is accepted only if the goods are returned intact, complete with all their parts and in the original packaging (envelopes and packages), kept and possibly used for the time strictly necessary to establish and verify their nature, characteristics and size, according to normal diligence, without there being any signs of wear or dirt.

Shoes sent only in their box without further external packaging will not be accepted.

The only costs payable by the buyer for exercising the right of withdrawal pursuant to this article are the direct costs of returning it to the Supplier. To this end, it is specified that fine leather products delivered outside the European territory can only be returned if accompanied by the ''cites'' certificate issued by the competent body. The Buyer who must return this type of goods is advised to consult the competent bodies before shipping. Goods not returned regularly to customs will be refused and not refunded. The Supplier will refund the amount due to the Buyer following the withdrawal within 30 (thirty) days from receipt of the withdrawal notice provided that within this period the goods have been returned in their original conditions and not worn.
In the event of returns of products purchased on sale, there is no possibility of refund, but a voucher for the same amount will be issued which can be spent on the site for future orders.

 

15) GOODS EXCHANGE
The Supplier also grants the Buyer the right to exchange goods by size or due to any defect within the same item. If for some reason you are not satisfied with the product you purchased you can request an exchange or return goods within 20 working days from the date of receipt of the package.
We kindly ask you to first contact customer service at e-commerce@calzoleriaharris.it.
You will receive authorization to proceed with the exchange or return and all the necessary instructions.

 

The Supplier reserves the right to request photographic evidence before authorizing returns or exchanges for products claimed to be defective. In the event that they are defective, the Supplier will also bear the costs necessary to return the products to its warehouses. The exchange or return is accepted only if the item is in the same condition in which it was received, therefore it must be perfectly intact and must not be used, washed or modified. The guarantee applies to all products.
Shoes sent only in their box without further external packaging will not be accepted. It will be the Buyer's responsibility to ensure the transport of the goods returned for exchange; otherwise, in the event of theft or loss the goods will not be refunded. We do not accept returns of items on sale or custom-made items. 
We remind you that transport costs are the responsibility of the buyer. We recommend using a traceable service (therefore registered mail, express parcel 3 of the Italian Post Office or express courier service) as the responsibility for delivery lies with the sender.
After the HARRIS SHOES 1913 company has received the package and verified that all the requirements have been met, you will receive the replacement item or a refund in the case of a return.
IMPORTANT!! INSERT THE TAX RECEIPT INSIDE THE BOX

 

16) PROTECTION OF CONFIDENTIALITY AND PROCESSING OF BUYER'S DATA
The Supplier protects the privacy of its Buyers and guarantees that the processing of data complies with the provisions of the privacy legislation pursuant to Legislative Decree 30 June 2003, n. 196. The personal and fiscal data acquired directly and/or through third parties by the Supplier who is the data controller are collected and processed in paper, IT and telematic form, in relation to the processing methods with the aim of registering the order and activating the procedures for the execution of this contract and the related necessary communications, in addition to the fulfillment of any legal obligations, as well as to allow effective management of commercial relationships to the extent necessary to best carry out the requested service (art. 24, paragraph 1, letter, Legislative Decree no. 196/2003). The Supplier undertakes to treat the data and information transmitted by the Buyer with confidentiality and not to reveal them to unauthorized persons, nor to use them for purposes other than those for which they were collected or to transmit them to third parties. Such data may only be exhibited upon request of the judicial authority or other authorities authorized by law. Personal data will be communicated, upon signing of a data confidentiality commitment, only to subjects delegated to carry out the activities necessary for the execution of the stipulated contract and communicated exclusively within the scope of this purpose. The Buyer enjoys the rights referred to in the art. 7 of Legislative Decree 196/03, namely the right to obtain: a) updating, rectification or, when interested, integration of data; b) the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including those whose retention is not necessary in relation to the purposes for which the data were collected or subsequently processed; c) certification that the operations referred to in letters a) and b) have been brought to the attention, also with regard to their content, of those to whom the data have been communicated or disseminated, except in the case in which this fulfillment proves impossible or involves the use of means manifestly disproportionate to the protected right. The interested party also has the right to object, in whole or in part: i) for legitimate reasons to the processing of personal data concerning him, even if pertinent to the purpose of the collection; ii) to the processing of personal data concerning him for the purposes of sending advertising or direct sales material or for carrying out market research or commercial communication. The communication of personal data by the Buyer is a necessary condition for the correct and timely execution of this contract. Otherwise, the Buyer's request cannot be processed. In any case, the acquired data will be kept for a period of time no longer than is necessary for the purposes for which they were collected or subsequently processed. However, their removal will take place safely. The owner of the collection and processing of personal data is the Supplier, to whom the buyer can address any request at the company headquarters in Fucecchio (FI) in via G Falcone 4. Anything sent to the email address (including electronically, to the address e-commerce@calzoleriaharris.it) of the Center (requests, suggestions, ideas, information, materials, etc.) will not be considered information or data of a confidential nature, must not violate the rights of others and must contain valid information, not harmful to the rights of others and truthful. In any case, no responsibility can be attributed to the Center for the content of the messages themselves. 

17) COMMUNICATIONS AND COMPLAINTS
Pursuant to art. 12 of Legislative Decree 70/03, the Supplier informs the Buyer that each order sent is stored in digital form on the server on which the site resides according to confidentiality and security criteria. 

18) COMMUNICATIONS AND COMPLAINTS
Written communications directed to the Supplier and any complaints will be considered valid only if sent to the address Harris shoes 1913 s.r.l.via G.Falcone 4, 50054 Fucecchio (FI), or sent via fax to no. +39 0571242726, or sent via e-mail to the address e-commerce@calzoleriaharris.it. The Buyer indicates in the registration form his/her residence and domicile, telephone number or e-mail address to which he/she wishes communications from the Supplier to be sent. 

19) SETTLEMENT OF DISPUTES AND APPLICABLE LAW
All disputes arising from this contract should the Parties intend to appeal to the ordinary judicial authorities, the competent court is that of the Purchaser's place of residence.
This contract is governed by Italian law. 

20) DURATION AND EFFECTIVENESS OF THE CONTRACTUAL CONDITIONS
Confirmation of the order implies acceptance of these general conditions for the Buyer.
These conditions may be updated or modified directly with the transcription of the new rule on this site. The modification or update will be valid and effective for orders that have not yet been entered and for which the web page summarizing the order data has not yet been displayed and printed. 

CONDITIONS OF SALE

GUARANTEES
We guarantee all our customers maximum peace of mind in the purchasing process on the site.
For this reason, if the product received does not satisfy you, you can easily return it to us, or change the size if the latter is not suitable.

Returns and exchanges
It is possible to request the return or size exchange of a product purchased only in the following cases (pursuant to Legislative Decree 206/2005):
- the return must take place within 14 days from the order date;
- the product must be intact and unused;
- the product must be returned inside its box.

After verifying the existence of the aforementioned conditions, we will be able to send you the product in the new size requested in exchange or refund you the amount (excluding shipping costs).
To start the return/exchange procedure it is necessary to send a request to e-commerce@calzoleriaharris.it, we will contact you as soon as possible to provide you with the necessary information for the procedure. If you decide to make a return, you will be refunded the amount paid except for shipping costs. If you have decided to change size, the new product will be sent to you at our expense. In any case, the transport costs for returning the originally purchased product are the responsibility of the customer.

Note: exchange requests that do not refer only to a size change will not be accepted and returns of items will not be accepted without having previously followed the procedure indicated above.